The Influence of Celebrity Endorsement and Social Media Marketing on Purchase Decisions through Brand Trust

Authors

  • David Nur Hadi Department of Management, Faculty of Economics, Universitas Sarjanawiyata Tamansiswa Yogyakarta, Yogyakarta, Indonesia
  • Agus Dwi Cahya Department of Management, Faculty of Economics, Universitas Sarjanawiyata Tamansiswa Yogyakarta, Yogyakarta, Indonesia
  • Azwar Azwar Department of Management, Faculty of Economics, Universitas Sarjanawiyata Tamansiswa Yogyakarta, Yogyakarta, Indonesia

DOI:

https://doi.org/10.54518/rh.6.3.2026.1391

Keywords:

Brand Trust, Celebrity Endorsement, Purchase Decisions, Social Media Marketing

Abstract

The rapid growth of Indonesia’s skincare industry has increased competition among local brands, prompting companies to utilize celebrity endorsements and social media marketing. This study examines the effects of celebrity endorsement and social media marketing on consumers’ purchase decisions on TikTok Shop, with brand trust as a mediating variable. The study is based on the Stimulus-Organism-Response (S-O-R) theory, which explains how external stimuli influence internal psychological states and behavioral responses. A quantitative approach was employed by collecting primary data through Likert-scale questionnaires from moisturizer consumers on TikTok Shop using purposive sampling, with data analyzed using PLS-SEM. The findings reveal that celebrity endorsement and social media marketing do not directly influence purchase decisions. However, both variables have a positive and significant effect on brand trust, which in turn positively and significantly affects purchase decisions. Furthermore, brand trust fully mediates the relationships between celebrity endorsement and purchase decisions, as well as between social media marketing and purchase decisions. These findings highlight the critical role of brand trust in translating digital marketing efforts into consumer purchasing behavior and provide practical insights for skincare brands seeking to strengthen consumer trust and drive purchase decisions.

Downloads

Download data is not yet available.

References

Agustina, R., Hinggo, H. T., & Zaki, H. (2023). Pengaruh brand ambassador, e-wom, dan brand trust terhadap keputusan pembelian produk Erigo. Jurnal Ilmiah Mahasiswa Merdeka EMBA, 2(1), 433-443.

Algiffary, M. A., Wahab, Z., Shihab, M. S., & Widiyanti, M. (2020). Pengaruh celebrity endorser, online advertising dan word of mouth terhadap minat beli konsumen pada e-commerce Tokopedia. AMAR (Andalas Management Review), 4(2), 16-31.

Althuwaini, S. (2022). The effect of social media activities on brand loyalty for banks: The role of brand trust. Administrative Sciences, 12(4), 148-158. https://doi.org/10.3390/admsci12040148.

Arifin, Z. A. L. S., Sumarwan, U., & Najib, M. (2020). The influence of marketing mix on brand image, motivation and students decision to choose graduate studies of IPB University. Journal of Consumer Sciences, 5(2), 139–156. https://doi.org/10.29244/jcs.5.2.139-156.

Budiarsi, S. Y., Pamartaningtyas, M. M., & Mia, M. (2021). Pengaruh social media marketing, lifestyle, dan brand awareness terhadap purchase decision Kopi Neira di Surabaya. Surabaya: Universitas Katolik Widya Mandala Surabaya (Doctoral dissertation).

Butarbutar, M.E.T. & Chaerunisaa, A.Y. (2021). Peran pelembab dalam mengatasi kondisi kulit kering. Majalah Farmasi, 6 (1), 56-69. https://doi.org/10.24198/mfarmasetika.v6i1.28740.

Devi, A. C., & Fadli, U. M. (2023). Analisis keputusan pembelian produk e-commerce Shopee di kalangan mahasiswa Universitas Buana Perjuangan Karawang. Journal of Student Research, 1(5), 113–123. https://doi.org/10.55606/jsr.v1i5.1628.

Dwijayanti, A., & Pramesti, P. (2021). Pemanfaatan strategi pemasaran digital menggunakan e-commerce dalam mempertahankan bisnis UMKM Pempek4Beradek di masa pandemi Covid-19. Ikra-Ith Abdimas, 4(2), 68–73.

Erawati, D., Fadhilah, M., & Cahya, A. D. (2024). Determinan keputusan pembelian dan kepercayaan merek sebagai variabel mediasi (determinants of purchasing decisions and brand trust as mediating variables). Akuntansi Bisnis & Manajemen (ABM), 31(1), 34-46. https://doi.org/10.35606/jabm.v31i1.1387.

Fatila, A. N., Farida, E., & Millaningtyas, R. (2022). Pengaruh brand ambassador, social media marketing dan online customer review terhadap minat beli produk Scarlett Whitening (Studi pada mahasiswi di Kota Malang). E-JRM: Elektronik Jurnal Riset Manajemen, 11(12), 140-154.

Febrianti, A., & Yacob, S. (2025). Pengaruh celebrity endorse dan online customer review terhadap keputusan pembelian produk Barenbliss melalui brand trust sebagai variabel intervening. Integrative Perspectives of Social and Science Journal, 2(2), 2541–2549.

Ferdiansyah, A., & Asikin, M. (2025). The influence of social media marketing and price on purchase decision and repurchase intention through brand trust among e-commerce consumers in Indonesia. Economic, Management, Business and Accountancy International Journal, 2(2), 50–57.

Fitriyono, F., & Sukaris. (2022). Pengaruh brand image, brand trust, dan perceived risk terhadap purchase decision mobil Toyota. Jurnal Manajemen, 16(1), 1–11.

Haudi, Handayani, W., Musnaini, Suyoto, Y. T., Prasetio, T., Pitaloka, E., Wijoyo, H., Yonata, H., Koho, I. R., & Cahyono, Y. (2022). The effect of social media marketing on brand trust, brand equity and brand loyalty. International Journal of Data and Network Science, 6(3), 961–972. https://doi.org/10.5267/j.ijdns.2022.1.015.

Hawa, S. D., & Suroso, A. (2025). The influence of product quality, brand image, and brand trust on automatic motorcycle purchase decisions. Research Horizon, 5(6), 2743–2756. https://doi.org/10.54518/rh.5.6.2025.964.

Ilmiyah, K., & Krishernawan, I. (2020). Pengaruh ulasan produk, kemudahan, kepercayaan, dan harga terhadap keputusan pembelian di marketplace Shopee di Mojokerto. Maker: Jurnal Manajemen, 6 (1), 31-42. https://doi.org/10.37403/mjm.v6i1.143.

Inggasari, S. M., & Hartati, R. (2022). Pengaruh celebrity endorser, brand image, dan brand trust terhadap keputusan pembelian produk Scarlett Whitening. Cakrawangsa Bisnis: Jurnal Ilmiah Mahasiswa, 3(1), 130-146. https://doi.org/10.35917/cb.v3i1.298.

Karim, M. W., Chowdhury, M. A. M., Al Masud, M. A., & Arifuzzaman, M. (2021). Analysis of factors influencing impulse buying behavior towards e-tailing sites: an application of SOR model. Contemporary Management Research, 17(2), 97-126. https://doi.org/10.7903/cmr.20457.

Kliuchko, A., Sithamparam, A. G., Tee, P. K., Lua Hooi Ming, R., Kussudyarsana, K., Mohmmed Ismail, F. H., & Suppramaniam, S. (2025). Social media marketing and generation Z purchasing intention: The mediating role of brand trust in an emerging market. Retrieved on October 24, 2025, from https://ssrn.com/abstract=6883015.

Komalasari, F., Christianto, A., & Ganiarto, E. (2021). Factors influencing purchase intention in affecting purchase decision: A study of e-commerce customer in Greater Jakarta. BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi, 28(1), 1–14. https://doi.org/10.20476/jbb.v28i1.1290.

Levina, W., Malini, H., Pebrianti, W., Hendri, M. I., & Jaya, A. (2023). The influence of social media marketing, brand image, and influencer endorsement towards purchase decisions of Skintific skincare products on TikTok shop with trust as the mediator (study on generation Z consumers). Enrichment: Journal of Management, 13(5), 2948–2959. https://doi.org/10.35335/enrichment.v13i5.1713.

Mahendri, W., & Lutfi, M. (2022). Pengaruh social media influencer, brand awareness dan brand image terhadap keputusan pembelian MS Glow. JIMEK: Jurnal Ilmiah Mahasiswa Ekonomi, 5(2), 154–163. https://doi.org/10.30737/jimek.v5i2.3231

Mandasari, F., Purwanto, E., & Purwanto, S. (2023). The influence of celebrity endorsers and electronic word of mouth on purchase decision trust on Lazada Marketplace Surabaya. Jurnal Pamator: Jurnal Ilmiah Universitas Trunojoyo, 16(1), 99–113. https://doi.org/10.21107/pamator.v16i1.19059.

Mehrabian, A., & Russell, J. A. (1974). An approach to environmental psychology. Paris: MIT Press.

Melita, S., & Astuti, S. R. T. (2024). Pengaruh siaran belanja langsung, dukungan selebriti, promosi, ulasan pelanggan online, dan daya tarik iklan terhadap keputusan pembelian di ecommerce (Studi pada Pengguna Lazada di Kota Semarang). Diponegoro Journal of Management, 13(2), 99-114.

Mustofa, R. H., Prestianawati, S. A., Sari, D. E., Riyanti, H., & Setiawan, A. (2024). Celebrity endorsements and promotions: Enhancing young muslim online shoppers’ satisfaction. Human Behavior and Emerging Technologies, 2024(1), 389-400. https://doi.org/10.1155/2024/3895680.

Nabil, M., Khaled, H., Taher, H., Ayman, M., Ashoush, N., & Shawky, R. (2022). Celebrity endorsement and its impact on purchase intention of luxurious brands. The Business & Management Review, 13(2), 285-296.

Natasiah, U. (2024). Brand image, brand trust, and brand ambassador on purchase decisions of Shopee e-commerce users in Pekanbaru City. Jurnal Manajemen Bisnis, 11(1), 120-134. https://doi.org/10.33096/jmb.v11i1.702.

Negara, W. P. K. (2024). Social media marketing and purchase decision: Insights from Indonesian MSMEs. Journal of Enterprise and Development (JED), 6(2), 476-487. https://doi.org/10.20414/jed.v6i2.10942.

Pasharibu, Y., & Nurhidayah, A. (2021). Digitalization strategies through brand image, celebrity endorser, and EWOM of Indonesian halal product towards a purchase decision. International Journal of Economics, Business and Accounting Research (IJEBAR), 5(3), 2771-2782. https://doi.org/10.29040/ijebar.v5i3.3034.

Prakoso, T. H. S., & Nathasya, V. (2022). The effects of celebrity endorsement, celebrity attributes, brand image and e-WoM on purchase decisions through Instagram. Manajemen Dewantara, 6(3), 259–267. https://doi.org/10.26460/md.v6i3.13013.

Puspita, C. M., & Budiatmo, A. (2020). Pengaruh harga dan kualitas produk terhadap keputusan pembelian dengan minat beli sebagai variabel intervening (studi pada Rocket Chicken Wolter Monginsidi di Kota Semarang). Jurnal Ilmu Administrasi Bisnis, 9(3), 268–275. https://doi.org/10.14710/jiab.2020.28079.

Reza, F., & Silalahi, I. V. (2022). Menyelidiki peran dukungan selebriti dan influencer pada kinerja pemasaran dengan media sosial sebagai variabel intervening. ArtComm: Jurnal Komunikasi dan Desain, 5(1), 29–38. https://doi.org/10.37278/artcomm.v5i1.485.

Rizky, A., Rojuaniah, R., Ramli, A. H., & Gecolea, Z. T. (2025). The effect of brand ambassador, brand trust and brand image on purchase decision on beauty product. Jurnal Ilmiah Manajemen Kesatuan, 13(2), 881–896. https://doi.org/10.37641/jimkes.v13i2.2966.

Rohman, A., & Rakhmawati, A. (2024). Pengaruh content marketing dan celebrity endorser terhadap keputusan pembelian dengan brand trust sebagai variabel intervening: Studi pada pembeli Hafez Restorer di media sosial TikTok. Economic Reviews Journal, 3(4), 1779–1788. https://doi.org/10.56709/mrj.v3i4.553.

Romadhoni, B., Akhmad, A., Naldah, N., & Rossanty, N. P. E. (2023). Purchasing decisions effect of social media marketing, electronic word of mouth (eWOM), purchase intention. Journal of Accounting and Finance Management, 4(1), 74–86. https://doi.org/10.38035/jafm.v4i1.194.

Rukhayati, N., & Ali, A. (2026). Celebrity endorsers and online customer reviews on purchase decisions: The mediating role of brand trust. Ekspektra: Jurnal Bisnis dan Manajemen, 10(1), 115–134.

Salamah, N. H., Triwardhani, D., & Nastiti, H. (2021). Pengaruh social media marketing terhadap brand awareness pada e-commerce Hijup. Konferensi Riset Nasional Ekonomi Manajemen dan Akuntansi. Jakarta: Universitas Pembangunan Nasional Veteran Jakarta.

Salsabila, A. A., & Albari. (2022). Pengaruh celebrity endorsement dan citra merek terhadap kepercayaan merek dan niat beli produk kecantikan. COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat, 2(7), 884–898. https://doi.org/10.59141/comserva.v2i7.402.

Sihombing, J. S. F., & Adlina, H. (2024). Pengaruh celebrity endorser (sehun), brand trust, dan viral marketing terhadap keputusan pembelian produk whitelab: studi pemasaran produk whitelab pada followers instagram@ whitelab. Id. EBISMAN eBisnis Manajemen, 2(2), 70-82. https://doi.org/10.59603/ebisman.v2i2.400.

Subawa, N. S., Widhiasthini, N. W., & Suastika, N. P. M. W. S. (2020). The effect of experiential marketing, social media marketing, and brand trust on repurchase intention in OVO applications. International Research Journal of Management, IT and Social Sciences, 7(3), 11–21. https://doi.org/10.21744/irjmis.v7n3.881.

Sumarto, C., & Anggarawati, S. (2024). Pengaruh social media marketing terhadap purchase decision melalui brand trust: Studi kasus pada produk SKECHERS di Indonesia. Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah, 6(4), 5270–5287.

Thusyanthy, V. (2018). Celebrity endorsement and brand credibility in the carbonated soft drink industry in Sri Lanka. International Journal of Business and Management, 13(7), 93–106. https://doi.org/10.5539/ijbm.v13n7p93.

Vidyanata, D. (2022). Stimulus-organism-response (SOR) model application in examining the influence of social media marketing on purchase decisions in the healthcare industry. Jurnal Aplikasi Manajemen (JAM), 4(3), 56-66.

Waruwu, H. S., & Suhardi, S. (2025). Pengaruh brand trust, celebrity endorse dan brand image terhadap keputusan pembelian produk Vaseline di Kota Batam. Scientia Journal: Jurnal Ilmiah Mahasiswa, 7(6), 88-98. https://doi.org/10.33884/scientiajournal.v7i6.10301.

Widiya, T., Savitri, C., & Faddila, S. P. (2025). The role of social media marketing and electronic word of mouth (e-wom) in improving brand image and moisturizer purchase decisions glad2glow. International Journal of Economics and Management Research, 4(2), 166-180. https://doi.org/10.55606/ijemr.v4i2.351.

Wijaya, O. Y. A., Sulistiyani, S., Pudjowati, J., Kartikawati, T. S., Kurniasih, N., & Purwanto, A. (2021). The role of social media marketing, entertainment, customization, trendiness, interaction and word-of-mouth on purchase intention: An empirical study from Indonesian smartphone consumers. International Journal of Data and Network Science, 5(3), 231–238. https://doi.org/10.5267/j.ijdns.2021.6.011.

Downloads

Published

2026-06-25

How to Cite

Hadi, D. N., Cahya, A. D., & Azwar, A. (2026). The Influence of Celebrity Endorsement and Social Media Marketing on Purchase Decisions through Brand Trust. Research Horizon, 6(3), 1359–1374. https://doi.org/10.54518/rh.6.3.2026.1391

Similar Articles

<< < 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 > >> 

You may also start an advanced similarity search for this article.