Analysis of Supporting Factors in Performance Quality of Medan City Tourism Services for Free Daily Employees


  • Siti Aisyah Universitas Potensi Utama, Medan, Indonesia
  • Syarifah Fadillah Natasha Politeknik Ganesha Medan, Medan, Indonesia
  • Putri Nazli Universitas Potensi Utama, Medan, Indonesia
  • Desy Astrid Anindya Universitas Medan Area, Medan, Indonesia
  • Dwi Pertiwi Anggraini Universitas Budi Darma, Medan, Indonesia
  • Muhammad Habibie Universitas Medan Area, Medan, Indonesia


Quality, Employee Performance, Work Discipline, Leadership Style, Education Level


The aim of this research is to see what factors determine the quality of performance of casual daily employees at the Medan City Tourism Office. The research method used is descriptive qualitative. By conducting observations and in-depth interviews, then compiling the data obtained to then use it as relevant information to support the research results. Based on the survey results and initial observations, researchers found several problems with the quality of performance of freelance daily employees of the Medan City Tourism Office. And this performance quality problem is caused by several factors, namely leadership style, education level, and employee discipline. Leadership in the form of leaders tends to make decisions themselves without involving team members, reducing opportunities for employees to participate and express their ideas. Casual Daily Employees (Pegawai Harian Lepas/PHL) in the Medan City Tourism Office are also required to be able to work outside working hours, while many employees are unable to work outside working hours. Education level is very important for job placement purposes, because without educational provision, people cannot easily learn something new. The level of education has a big impact on job placement, because each employee who has a higher level of education will have better intellectual skills and understand more easily when faced with new things compared to employees who only have a low level of education.


Abd, I. M., Zuhairi, M. M. K., & Kamil, G. H. (2023). The Mediating Role of the Participatory Leadership Style on the Effect of Job Stress on Job Performance. Journal of Applied Business and Technology, 4(3), 260-270.

Akbar, L., & Imaniyati, N. (2019). Gaya kepemimpinan transformasional kepala sekolah terhadap kinerja guru. Jurnal Pendidikan Manajemen Perkantoran, 4(2), 176.

Al Khajeh, E. H. (2018). Impact of leadership styles on organizational performance. Journal of human resources management research, 2018(2018), 1-10.

Alblooshi, M., Shamsuzzaman, M., & Haridy, S. (2021). The relationship between leadership styles and organisational innovation: A systematic literature review and narrative synthesis. European Journal of Innovation Management, 24(2), 338-370.

Asrar-ul-Haq, M., & Kuchinke, K. P. (2016). Impact of leadership styles on employees’ attitude towards their leader and performance: Empirical evidence from Pakistani banks. Future Business Journal, 2(1), 54-64.

DuBois, M., Hanlon, J., Koch, J., Nyatuga, B., & Kerr, N. (2015). Leadership styles of effective project managers: Techniques and traits to lead high performance teams. Journal of Economic Development, Management, IT, Finance, and Marketing, 7(1), 30.

Ekawati, F. (2018). Manajemen Sumber Daya Manusia dalam Meningkatkan Mutu Pendidikan di SMPIT. Jurnal ISEMA: Islamic Educational Management, 3(2), 118-139.

Elizar, E., & Tanjung, H. (2018). Pengaruh pelatihan, kompetensi, lingkungan kerja terhadap kinerja pegawai. Maneggio: Jurnal Ilmiah Magister Manajemen, 1(1), 46-58.

Goswami, A. (2018). Human resource management and its importance for today’s organizations. Journal of Advances and Scholarly Researches in Allied Education, 15(3), 128-135.

Kania Teja Utari, R. (2019). Pengaruh disiplin kerja terhadap kinerja guru. Jurnal. Fakultas Pendidikan Ekonomi Dan Bisnis. UPI, 4(2).

Lee, J. W., & Bang, H. (2012). High performance work systems, person-organization fit and organizational outcomes. Journal of Business Administration Research, 1(2), 129.

Lindqvist, G., Nilholm, C., Almqvist, L., & Wetso, G. M. (2011). Different agendas? The views of different occupational groups on special needs education. European Journal of Special Needs Education, 26(2), 143-157.

Mansaray, H. E. (2019). The role of leadership style in organisational change management: a literature review. Journal of Human Resource Management, 7(1), 18-31.

Marginson, S. (2013). The impossibility of capitalist markets in higher education. Journal of Education Policy, 28(3), 353-370.

Maryani, Y., Entang, M., & Tukiran, M. (2021). The relationship between work motivation, work discipline and employee performance at the Regional Secretariat of Bogor City. International Journal of Social and Management Studies, 2(2), 1-16.

Mattayang, B. (2019). Tipe dan gaya kepemimpinan: suatu tinjauan teoritis. JEMMA (Journal of Economic, Management and Accounting), 2(2), 45-52.

Nguyen, P. T., Yandi, A., & Mahaputra, M. R. (2020). Factors that influence employee performance: motivation, leadership, environment, culture organization, work achievement, competence and compensation (A study of human resource management literature studies). Dinasti International Journal of Digital Business Management, 1(4), 645-662.

Oktapiani, M. (2019). Perencanaan kurikulum tingkat satuan pendidikan di indonesia. Tahdzib Al-Akhlaq: Jurnal Pendidikan Islam, 2(1), 71-102.

Pham, N. T., Tučková, Z., & Jabbour, C. J. C. (2019). Greening the hospitality industry: How do green human resource management practices influence organizational citizenship behavior in hotels? A mixed-methods study. Tourism management, 72, 386-399.

Purba, P., Dalimunthe, R. F., & Absah, Y. (2020). The effect of work skills and employee’s job involvement on employee performance through job satisfaction in manpower office of Medan, Indonesia. European Journal of Human Resource Management Studies, 4(2).

Razak, A., Sarpan, S., & Ramlan, R. (2018). Effect of leadership style, motivation and work discipline on employee performance in PT. ABC Makassar. International Review of Management and Marketing, 8(6), 67.

Sabirin, S., & Ilham, I. (2020). Disiplin Kerja, Pengalaman Kerja Terhadap Kepuasan Kerja dan Kinerja Pengawas. Jurnal Ilmiah Manajemen Dan Bisnis, 21(2), 123-135.

Sarwani, S. (2017). The effect of work discipline and work environment on the performance of employees. Sinergi: Jurnal Ilmiah Ilmu Manajemen, 6(2).

Sewell, G., & Wilkinson, B. (2019). Someone to Watch over Me: surveillance, discipline and the Just-in-Time labour process. In Postmodern Management Theory (pp. 151-169). Routledge.

Sitopu, Y. B., Sitinjak, K. A., & Marpaung, F. K. (2021). The influence of motivation, work discipline, and compensation on employee performance. Golden Ratio of Human Resource Management, 1(2), 72-83.

Smith, A. N., Watkins, M. B., Ladge, J. J., & Carlton, P. (2019). Making the invisible visible: Paradoxical effects of intersectional invisibility on the career experiences of executive Black women. Academy of Management Journal, 62(6), 1705-1734.

Thoroughgood, C. N., Sawyer, K. B., Padilla, A., & Lunsford, L. (2018). Destructive leadership: A critique of leader-centric perspectives and toward a more holistic definition. Journal of Business Ethics, 151, 627-649.

Valenzuela, J. P., Bellei, C., & Allende, C. (2016). Measuring systematic long-term trajectories of school effectiveness improvement. School Effectiveness and School Improvement, 27(4), 473-491.

Widarko, A., & Anwarodin, M. K. (2022). Work motivation and organizational culture on work performance: Organizational citizenship behavior (OCB) as mediating variable. Golden Ratio of Human Resource Management, 2(2), 123-138.

Wirawan, K. E., Bagia, I. W., & Susila, G. P. A. J. (2019). Pengaruh tingkat pendidikan dan pengalaman kerja terhadap kinerja karyawan. Bisma: Jurnal Manajemen, 5(1), 60-67.




How to Cite

Aisyah, S., Natasha, S. F., Nazli, P., Anindya, D. A., Anggraini, D. P., & Habibie, M. (2024). Analysis of Supporting Factors in Performance Quality of Medan City Tourism Services for Free Daily Employees. Economic and Business Horizon, 3(1), 1–12. Retrieved from




Most read articles by the same author(s)